Main Tel: 01392 248498 | Helpdesk: 01392 248497

Alchemy Managed Service

Our managed services both your IT and your business.

Why Alchemy?

Alchemy Systems deliver an industry-leading IT managed service to businesses and IT Teams in a flexible, agile and innovative way.

We are a rising star in the mid-market Managed Service Provider (MSP) space. We deliver managed services and solutions to the SMB and SME market places. As a helpful IT company, we offer IT support and services to customers throughout the South West and beyond. With an impressive customer portfolio, Alchemy Systems are more flexible and friendly than our direct competitors. This is because, unlike larger companies, we tailor our support and services for each customer.

Alchemy Systems are Managed Service Providers who are not only committed to providing the highest quality support, but also industry leading first contact resolution.

Our Managed Service Offering

Here are our typical managed service elements

Network Support

We use advanced remote monitoring to proactively support and monitor the below:

  • Network monitoring – Servers, routers, switches, firewalls and VPNs.
  • Application monitoring
  • Virtualisation monitoring
  • Wireless network management
  • Preventative maintenance of all equipment
  • Patch management of network devices, servers, PCs along with the operating systems and other in house systems
  • Patch and update pre-depolyment testing
  • Creation and enforcement of configurations on all servers

Backup Support

The best form of defence against any small or large scale loss of data or services is an effective back up process. We help you to achieve this in the following ways:

  • Onsite and online backup systems
  • Server imaging and restore capabilities
  • Disaster recovery and business continuity
  • Test restores
  • Documented recovery procedures
  • Data assessment, plan and design implementation
  • UPS and power management
  • Initial identification of critical data
  • High availability
    • Device loans or “hot spare” program
    • Rapid restore procedures
    • Redundancy and / or rollover plan in place

Consulting Support

Our engineers are vastly experienced in many different industries. We can perform consultancy work for you to set specific strategies for your ongoing business requirements:

  • Procurement assistance
  • Qualification, selection and procurement of hardware and applications
  • Vendor relationship management
    • Applications or hardware vendor escalation
    • High-end troubleshooting
    • Software upgrade planning and architectural design
    • Word with vendor partners to ensure optimal change implementation
  • Change management procedures and meetings
  • Network health reviews
  • Technology strategy and planning

Security Support

In today’s online business environment, the biggest threat to your business is often your own security. We can help and advise on the best practices for you, therefore keeping you safe.

  • Antivirus monitoring and management
  • Content filtering
  • Email security services
  • Security policies and configuration
  • Firewall monitoring
  • Firewall management
  • Vulnerability management
  • Application compliance monitoring
  • Anti-spam and anti-phishing

End User Support

We understand that a business’s biggest asset is often it’s own staff, we therefore ensure they feel supported as well:

  • Helpdesk
  • End user training
  • Password management
  • Mobile management