About us
Our mission
We believe in delivering the highest quality managed IT support and IT services, advice and solutions to businesses across several sectors. Alchemy Systems is founded on the core principles of knowledge, integrity and commitment.
Through our team of friendly, qualified and professionally experienced support engineers we strive to provide a personal service, build relationships and be at the end of a phone when you need help with your IT.
We have a proven track record of turning ideas into reliable and secure solutions. Your mission is ours, everything we do is to make your mission easier. Whether that’s a new network, reimagining your entire operation or just a second opinion to ensure you’re on the right path.
Our vision
To maximise first contact resolution for our customers by providing effective, timely solutions by highly trained Service Desk staff. We aim to provide an enhanced IT experience both off and onsite by supporting and collaborating to reach strategic goals.
Our values
Our IT Service Desk values are the most important, so we can deliver a valued customer experience we will:
• Provide a warm welcome
• Listen and help
• Understand your strategy
• Always keep you informed of progress
• Learn to improve continually
• Committed to the provision of your needs
